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Tech Tip: How to stop Windows 10 Update from breaking Xcelsius (SAP Dashboards)

Tip: How to stop Windows 10 Update from breaking Xcelsius (SAP Dashboards)

Trick: Easy install of a patch or Service Pack

Has a recent windows update caused your SAP Dashboards to stop working?  It may well be a recent Windows update for Windows 10 which includes some security updates for Adobe Flash Player.   This update may cause you to get this error message when trying to open SAP Dashboards:


The reason for this is error message is due to a change in the location of the Flash Player version information kept within Windows 10.  Previously this was held in the registry, but it is now a system environment variable.

This update has necessitated SAP to provide Patch versions to accommodate this change in internal processes.  Fortunately for Dashboard users, the fix is an easy install of a patch or Service Pack, depending upon which version of SAP Dashboards you are running.

SAP Recommends the following patch levels to match your installed files:

SAP Dashboard Version Support Pkg Patch Level
SAP Dashboards 4.2 SP007 000000
SAP Dashboards 4.2 SP006 000500
SAP Dashboards 4.2 SP005 000800
SAP Dashboards 4.1 SP011 000700

This SAP Note in the Knowledge Base details the information as well: 2732741 – SAP Dashboards fails to launch on Windows 10 machines with error message Adobe Flash player 9 or above is needed

About Roxanne

Roxanne Pittman is a Senior Business Intelligence Technical Consultant for InfoSol, providing consulting and training for BusinessObjects. She is a certified Business Objects Instructor for Business Objects, specializing in Web Intelligence, Desktop Intelligence, Dashboard Manager, Universe Design, Xcelsius Dashboards, Xcelsius Data Connectivity, and Knowledge Accelerator Customization. Roxanne has specialized in Xcelsius connected models, with extensive experience in using XML, Web Services, Live Office and InfoBurst-XDS and XDM to create dynamic dashboards. In addition to being a multi-certified instructor, Roxanne has experience working with Fortune 500 companies as a consultant in the deployment of business intelligence solutions.

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  1. Hi Roxanne,
    Is there a place to download the update. I purchased Xcelsius in 2014 and only have p-user id for SAP and that won’t let me get to the info there.


  2. Analaura Salazar

    Hi Randy,

    We will be following up shortly.

    Thank you.

  3. Hi:
    Same as above please provide the download. Using Sap BusineesObjext Xcelsius 4.0. – Upgraded from Winsows 7 to 10 and now it is asking me for “Flash player version 9 or above is required.

  4. Hi Roxanne,
    With version 4.2 SP7 and the latest patch, the mobile preview function doesn’t work for me.

  5. Hi Nstefa,

    I believe this tech tip that Amy O’Neel wrote may help: https://infosolblog.com/migrating-to-4-2-sp7-use-patch-400-for-sap-dashboards-xcelsius/