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Europe Trip 2010 Archive

Shakespeare, Soccer Fans and IBIS

Shakespeare, Soccer Fans and IBIS

On my last day in London, after being stranded for 10 days by the Icelandic volcanic eruption, I decided to go visit Shakespeare’s Globe Theater.  This is a neat reconstruction of what was thought to be a likeness of the original Globe theater of Shakespeare’s day built about 200 yards from the original site. I took the guided tour and got to actually sit through 20 minutes of a last minute rehearsal of Macbeth which was to be performed that night. 

The actors used real swords and weapons as they would have done in Shakespeare’s day and the guide explained that back in those days, people expected the actors to be good swordsmen and everything had to be authentic to be entertaining.  He went on to tell us that going to see a play in the time of Shakespeare was equivalent to going to see a soccer game today. The crowd would be a little rowdy, drinking beer and wanting to be entertained. A good fight scene, compelling drama, bawdy jokes, witty dialogue and a good story were all essential ingredients to a successful play. Shakespeare was a master at this, and not only did he write his plays for the actors on stage, but he wrote them in a way to educate, involve and engage this audience of “soccer fans.”  Famous scenes like Marc Anthony’s speech after the death of Caesar “Friends, Roman’s Countrymen lend me your ears……” is a good example.

In fact, the audience participated so much in one play that they actually caused the first Globe Theater to burn down after some soldiers in the audience fired-off a real cannon in the middle of a battle scene! Yes, “soccer hooligans” date way back in British history!

The education part was important too because most people in those days were illiterate and never attended schools. The plays were a great way to teach history, tell stories, inspire passions and provide life lessons.

The InfoSol Business Intelligence Seminar (IBIS) has incorporated some of the same concepts as Shakespeare did in his plays. IBIS is all about engaging and involving the attendees in Business Intelligence in meaningful and practical ways. That is why most of the tracks are hands-on, so you are participating actively. The boot camps and workshops are based on real world usage of the solutions, so they will be compelling and tell a good (and true) story of how they are applied.

The instructors and consultants are like professional Shakespearian actors in that they are skilled, not just in explaining their topic, but also in its practical usage. They know how to wield those Business Intelligence tools like those actors wield their weapons! They are also passionate about Business Intelligence and inspire their audience to go forth and do great things with their newly acquired skills.

IBIS is also all about education; making it interesting and entertaining to gain more knowledge. Outside of the main tracks, there are plenty of opportunities to interact with your peers over a drink or meal and exchange ideas and war stories just like the original Globe Theater audiences did before the play and between the Acts.  In addition, plenty of Business Intelligence experts and developers are on hand to both demonstrate the newest solutions and field your toughest questions.

While at IBIS (June 6 to June 9, 2010 at the Ritz Carlton, Laguna Nigelview map), I only ask that you try your best not to get too carried away during the event and to definitely leave the cannons back at the office!

Europe Trip 2010: Day 8 Denmark – Vikings and Excel Post-Processing

Europe Trip 2010: Day 8 Denmark – Vikings and Excel Post-Processing

I arrived late at night at Copenhagen airport and headed for the taxi rank to get to my hotel. As I exited the terminal, there was a large sign pointing to “Danish Taxis” to the right and “Swedish Taxis” to the left. Not understanding the difference, I figured I should opt for the Danish taxis since I was in Denmark.  As we drove to the hotel, I asked the driver about the Swedish taxis and he explained that they were cheaper but they take you to Sweden so I guess I made the right choice!

I checked in at the Kong Arthur Hotel (Kong being King in Danish) and made it to my room where this huge modern painting hung above my bed. I have included a picture since it will have different interpretations to each viewer.  At that time it was saying to me “No matter how tied up in knots you are, come to bed”. In the morning, I noticed there was both the outline of a man and a woman in the picture and I had a totally different interpretation.

Although I did not see a lot of Denmark in one day, I did get to meet quite a few Danish people in my meetings and learned that Denmark is the home of Lego, Lager beer, ham and Vikings. I also noticed that the average Dane is significantly taller than the average European – must be that special beer and ham!

I was visiting one of the largest companies in Denmark where a couple of the divisions use BusinessObjects for their Business Intelligence. They were interested in finding a better way to schedule, publish and distribute their reports so I showed them a demonstration of the new InfoBurst 2009 along with presenting a few customer case studies. They were particularly excited about the ability of InfoBurst to apply Excel macro post processing. It seems they, like many other companies, have large numbers of Excel users that want all their Business Intelligence reports delivered in Excel format but publishing reports directly from BusinessObjects to Excel does not provide all the features in the Excel output that they want delivered to the user. For example, one customer wanted to make use of data grouping and outlining within Excel for one-click collapse and expansion of individual data groupings in the report. In addition, they wanted each and every data group and outline to be automatically collapsed in the initial delivery of the report – keeping the report compact and easier to view. This simply cannot be done publishing from BusinessObjects to Excel but with InfoBurst 2009, you can execute a VBA macro following report production and produce a revised version of the report for publishing.

This caused great excitement amongst my Danish audience and there were smiles and vigorous hand shaking at the end of the meeting.  I think they really appreciated the logical building block of adding the Excel post-processing – just like Lego!

Europe Trip 2010: Day 7 Switzerland – Finding a Common Language

Europe Trip 2010: Day 7 Switzerland – Finding a Common Language

Although Switzerland is a relatively small country, there are four distinctive cultures speaking four different languages within its borders. There are French, German, Italian and Rumantsch regions all speaking their respective languages.

This leads to some interesting situations as I discovered when meeting with perspective partners there. The first partner was primarily based in the French region and most of their clients were also based in the French region whereas the second partner was from the German region as were most of their clients. Even more fascinating was that the French Swiss prefer not to speak German to the German Swiss and vice versa even though they learned the respective languages growing up. Ironically they often end up speaking to each other in English which is not a native language to either of them!

When I enquired about the Italian region of Switzerland, I was referred to another partner that is Swiss Italian based!

In the world of Business Intelligence, we find a similar situation with the different vendors’ product suites. BusinessObjects, Cognos, Oracle and Microsoft BI all have their native tools that communicate very differently and there is no easy way to dialog between them.

In many customer situations that is changing as the demand and desire to use multiple vendor tools has become a necessity for many businesses.  The common dialog in this case is the portal or the main application where the user first logs in.  The most common portals I encounter are either the homegrown kind or Microsoft’s SharePoint. Through this portal, it is possible to seamlessly connect with different applications and different vendors Business Intelligence tools. Reports, dashboards and ad-hoc queries can all be accessed and viewed as if they were coming from the same application. Utilizing single sign-on also makes it possible to transparently pass authentication credentials to the various applications and tools without the user having to tediously log on to multiple systems and applications.

I end up discussing with my perspective Swiss partners how many corporations in North America are using mixed Business Intelligence tools through portals like SharePoint and how key solutions like Web Intelligence, Xcelsius and InfoBurst integrate easily.

As I head to Geneva airport, I spot a chocolate store and have to go in to browse and inhale the smell of heaven (I have a weak spot for chocolate). As I float through the store in my element, I cannot help wondering that while the Swiss may speak different languages, they have their chocolate as their portal to universal communication!

Europe Trip 2010: Day 6 Snowboarding Lessons

Europe Trip 2010: Day 6 Snowboarding Lessons

After my previous disastrous attempts to ski when I visited my son last year, he suggested I try snowboarding. When I told him I had heard it was more difficult than skiing, he just shrugged and said that I couldn’t do any worse. I figured he had a point and agreed to give it a shot.

After spending 20 minutes putting on all the protective equipment and some bright purple pants that my son insisted were an essential part of any serious snowboarder’s attire, we headed for the slopes where he showed me how to strap my boots to the snowboard.  The next part was significantly more challenging, namely how to stand up when attached to your board. After scores of failed attempts that amused the groups of youngsters watching to no end, my son finally showed me that if I rolled on my belly and then pushed myself up while facing up the mountain, I could actually stand up without immediately falling over again! Of course, this made me look like a beached whale, but it did work!

My first run down the slope was not very graceful and ended with a spectacular head first crash into the snow.  On my second run I collided with my son who bravely tried to slow me down and paid the price as I simultaneously wiped us both out.

The third and forth runs were not actually bad as I completed a couple of 50 yard runs at some speed. Amazingly, I survived my first ever 90 minutes of snowboarding with no broken bones or serious bruises but I was so exhausted from all the falls and attempts to stand up, that I could barely move a muscle.

As we sat and ate lunch, my son explained that I did better on a snowboard than I did on skis because my feet were locked in a position on the board and I could not move them like I can with skis.

Sometimes when there are less options or steps involved, we tend to master them quicker.  The same is true in Business Intelligence. If you give a user a Universe or View with access to hundreds of objects in different databases and a tool like Web Intelligence for self-service query and analysis, they will usually struggle to create any type of useful report, get themselves tied up in knots and become frustrated to the point of blaming the tool and not wanting to use it again.

If, on the other hand, you create a small specialized universe or view for a user with just a few relevant objects and a pre-made report that with which they can start, they have less options and directions to choose and they can master the tool a lot easier. They can still add, delete, modify, sort, filter and save in different formats but they are working from an already created report and do not have an overwhelming number of choices to select.

While many Business Intelligence tools have become more powerful, feature-rich and versatile, most users just want information delivered in a simple, easy-to-understand way and do not want to spend time learning products and becoming experts in tools that they may not use that often.

InfoSol has developed many self-service business intelligence solutions using Web Intelligence, Xcelsius Dashboards and InfoBurst and applying best practices to allow users to get immediate benefit from them without weeks of training and usage.

Now, not everyone wants to be a casual user and those individuals should take more advanced training.  But, for the novice snowboarders like me, just standing, staying up and gliding for 50 yards is great!

Europe Trip 2010: Day 5 The French Alps – Social Networking in the Snow

Europe Trip 2010: Day 5 The French Alps – Social Networking in the Snow

A weekend in the middle of my trip gives me the opportunity to visit my son who works and snowboards in the French Alps for six months of the year.

He has to work on the Saturday so he sets me up in an Italian restaurant /pub with WiFi so I can catch up on a week of being out of the office. So for four hours, I diligently work away as various interesting characters come in and out – mainly to use the bathroom but sometimes for food or a drink.

At about 6 pm, I hear a lot of noise outside in the street; a combination of shouting and honking car horns.  Then suddenly, this man with his pants around his ankles and wearing a thong and a tiger mask bursts into the restaurant shouting in English with a strong French accent, “I am not John Lennon, I am John Lion!”

He continued to repeat this mantra multiple times as people either stood there smiling or made a quick exit in the opposite direction. Since the people in the bar (the smiling ones) offered him a drink and patted him on the back, I figured that this was not an uncommon occurrence.  A few minutes later my son shows up to tell me that it was this guy’s birthday and that before he came into the restaurant, he had run into his shop minus the thong!

When my son finished work, we went to a different restaurant for dinner which also had free WiFi for customers and since I still had my computer, my son wanted to show me a couple of things on Facebook.  We ended up on my Facebook page where I had very little written on my wall so I decided to post a message saying, “Visiting my son in the French Alps and watching naked Frenchmen running around in the streets”.

Now I only have about 15 friends on Facebook who can see my messages but within minutes I had 7 or 8 responses to my posting in addition to several requests to become my friend!

In this tiny little example, I had learned firsthand the power and effectiveness of social networking and viral messaging on the internet. No wonder so many businesses are shifting their sales, marketing and collaboration focus to this medium.

It is no longer sufficient just to have a nice looking web site to promote your business or interact with your customers and prospects. Without an internet social networking presence  through Blogs, Forums, Twitter, YouTube, LinkedIn, Plaxo, Facebook and others, many businesses and institutions are simply missing out on marketing, sales, technical, cost savings, recruitment and collaboration (just to name a few) opportunities .

There is no other medium in the world today where information can be disseminated to so many people so quickly.

So get ready to see a lot more from InfoSol in the social networking arena in the coming weeks and months but that will not include video clips of naked Frenchmen running around in the Alps.

Related links: InfoBurst 2009 YouTube channel and 9 ways to use social networking for blog promotion

Europe Trip 2010: Day 4 Lyon – Ease of Use Combined with Security

As I checked out of my hotel in Paris, I had finally figured out how to use my high-tech, multi-functional room key. When I checked in, I was given a room card key with some writing on it that I did not pay attention to until I got to the door of my room and could not find anywhere to insert the card. After struggling for a minute, I finally looked at the card which had the words “wave at the door” written in multiple languages.  So I checked nobody was in the corridor and feeling very silly, I waved at the door with my left hand. Nothing happened.  I tried waving with my right hand and several variations of wave including the “Queen of England” wave which is quite slow and deliberate.

Then it dawned on me that I was supposed to wave the room key card at the door. This, of course, worked and a green light lit up and I was able to open the door. The room was pitch black inside and so I fumbled around for a light switch but to no avail.  However I did see a red glow on the wall on the right which was a square plate about the size of a regular light switch. I tried waving my room key at it but nothing happened. I felt around the plate and discovered it had a slot on top. I put my room key in the slot (I know, a stroke of genius especially after waving at the door with my hand!) and all the lights came on.

Anyway, I had to laugh to myself as I left the hotel to take the train to Lyon at my first encounter with a wave room key. When I arrived at the train station, I had to validate my ticket by placing it in a machine which recorded and stamped it – no human ticket collectors.

I left the train in Lyon and headed straight for my appointment with a partner where I was treated to a demonstration (over lunch of course) of the newest version of 360View Plus. This is the neat security management tool for BusinessObjects XI that allows you to view and manage user and object security access. The tool has this really cool security matrix grid that allows you to modify access rights with a single click on the relevant cell. It can also produce these fantastic reports in Excel that show different security access for users and objects that are really useful for auditing purposes. Anyway, the product has new drag and drop features making it even easier to manage security settings as well as the ability to automatically schedule the security audit reports.

Although in most BusinessObjects environments a small number of people tend to manage security, it is still important to make the task easy and intuitive. 360View Plus allows that and, in addition, makes it just as easy for Help Desk staff to have the ability to reset access so that key BusinessObjects administrators do not have to be involved with these tasks. Best of all 360View Plus provides the capability to manage multiple BO instances (CMS’s) from a single interface enabling remote security management of different sites as well as comparing security rights between environments.

As I returned to the station to take a train to Grenoble, I needed to buy a ticket. I just walked up to a machine with a touch screen and selected my preferences and paid by credit card on the spot. Since the train I was taking left in 10 minutes, the machine pre-validated my ticket prior to issuing it and once again, I boarded without any human intervention.

The need for automated simple user interfaces combined with solid security is a clear differentiator in today’s fast moving world. France certainly appears to be one of the innovators here.

Of course, it may take a little time for us non-French to catch on but you will not see me waving at a door in a hotel ever again!

Europe Trip 2010: Day 3 Paris – Fine Cuisine Fails to Sustain the Body Whole

Europe Trip 2010: Day 3 Paris – Fine Cuisine Fails to Sustain the Body Whole

A second day in Paris and another day full of meetings. The second meeting is over lunch at a classic French restaurant situated next to the famous Opera with elaborately painted ceilings and a platoon of waiting staff for every table.  Each of the menu choices requires a paragraph of description and I end up selecting a poached egg, smoked salmon and caviar dish as the appetizer and a very exotic and grand sounding scallop and pasta entrée. There is great fanfare as the food arrives and large plates are placed in front of each of us but my smile of anticipation subsides as the actual food on the dish in front of me requires a magnifying glass to see it! I am not sure what kind of egg it was but it did not come from a chicken.  Judging by its size, I would hazard to guess it was more like a hummingbird! This was wrapped in the tiniest of slivers of smoked salmon and maybe four specs of caviar. Three dainty bites and it was gone.

I was hopeful (and hungry) for the main course – at least there would be pasta. The plate itself was larger than the one for the appetizer but this was a deception since there was a small indentation in the middle of the plate that actually housed the entirety of my meal. It was honestly the size of a golf ball consisting of two small scallops and something that was more like couscous than pasta!  It tasted great but it did not satisfy my hunger.

Needless to say there was plenty of time for conversation since the eating took just seconds! The discussion with a French customer in the insurance business centered on expectations of the results of a proof-of-concept. The customer was looking at a large project to migrate their main application to an open system environment. While they felt that the proof-of-concept fully demonstrated that the application itself could be migrated successfully, they wanted to see how the operational environment would be handled also.

When migrating software, we often overlook the environment on which it runs. Of course, if the environment does not change, it is understandable that it is not always considered. However, many businesses today change their hardware and operational environments more frequently than they change their software. With constant new features in hardware and underlying operating systems, as well as new ways to schedule and distribute information, there is plenty to take into consideration.

It turned out that this customer was most concerned about the printing of insurance cards since this has the biggest impact on their business. By migrating their application to new hardware and operating system, they would be changing their whole mechanism of scheduling, distributing and printing.

To me, this is not an unusual situation. In the world of Business Intelligence, I see it all the time since scheduling and distribution of reports is equally , if not more, important than ad-hoc query and analysis to many businesses. It is about delivering the right information in the right format to the right people at the right time.

It was quite appropriate that my next meeting with a partner was all about Business Intelligence report and dashboard scheduling, bursting and publishing. They have many clients throughout Europe with many needs to deliver pertinent information in Xcelsius dashboards and Microsoft Reporting Services Reports. I showed and explained how with InfoBurst 2009 you can now deliver bursted Xcelsius dashboards as standalone SWF files so each recipient sees the same dashboard but only with data relevant to them in it. In addition, InfoBurst 2009 supports the scheduling, bursting and publishing of Microsoft Reports .

After my last meeting, I was completely drained with my energy reserves running on life support. I suppose my lesson for the day was that it is important to meet all the needs of a customer’s application environment. Migrating the applications without taking care of the operational environment is like eating fine French cuisine without satisfying your body’s energy needs.

I ate a big meal tonight!

Europe trip 2010: Day 2 Paris – Business A La Carte

I arrive in Paris in the middle of a train strike and I am expecting the worst but as I step off the Eurostar train from London (not on strike – different company) and jump on the Metro (not on strike – different company), I notice nothing unusual.  I was told by a close friend who lives in France that strikes have become a way of life there since they are so numerous and people have learned to adapt. In fact, I end up arriving at my appointment early and so I have time to go to lunch with the people I am meeting at SAP.

Eating in France is not so much a necessity as it is a religion. It is not to be rushed and the social aspect is as important as the eating itself. Needless to say, the discussion over lunch was really interesting and stimulating as we exchanged ideas on the future of various Business Intelligence solutions.

During the meeting and demonstrations after lunch, I was able to see the SAP Explorer solution running on an iPhone which I know the Londoner’s will love (see my BLOG from Day 1).  I was also able to share the latest features of InfoBurst 2009 with the people from SAP.

At my next meeting that day with another partner, I started with the demonstrations and update on InfoBurst 2009. This was quite interesting since one of the people in the room did not speak English but he seemed to catch on due to the visual and intuitive nature of the solution.  It also helped that I was very animated when I presented and when he looked really bemused, I threw in a sentence in French. This always seemed to make him laugh and I was not sure if this was because my poor French or due to my “Inspector Clouseau” accent. 

After this meeting I went to dinner with the partner and, again, had a great conversation about strategy which was so much easier over a meal than in a board room.

My “take away” for the day was that the best way to do business in France is while eating and that if ever the restaurants went on strike in France, it would bring business to a standstill!

Europe Trip 2010: Day 1 London Swimming in Mobile Technology

After only 2 hours sleep on the trans-Atlantic flight (I should never have watched that in-flight movie “Sex and Drugs and Rock and Roll”), I finally arrived at my sister’s house in London only to find nobody in.  With two suitcases and a backpack, I parked myself on her doorstep and phoned her. My brother-in-law was supposed to be home straight after his swimming workout, she told me.  “If he’s not back in 5 minutes, call me and I will come home to let you in and kill him when I see him!”

My brother-in-law is a “larger than life” person who loves to eat, drink and socialize and I had a good idea he was probably not swimming – well not in water at least! Not wanting to get him murdered (and my sister is lethal), I decided to just keep quiet and wait a little longer than 5 minutes. I turned on my PC and connected to my sister’s wireless internet from outside her front door to catch up on my email – isn’t technology wonderful!

Apart from a few strange looks from passers-by, I contentedly tapped away on my keyboard. After about 25 minutes, my bother-in-law appeared with a big fat grin on his face that told me he had obviously had a good (and long) lunch. He gave me his infamous bear hug greeting which always ends with a big wet kiss on the cheek. Then reality hit him and he looked at me with a worried expression as he remembered “she who must be obeyed”. I told him not to worry and I quickly called my sister and said I was in the house and “hubby” was late because he did an extra few laps at the pool. I know she did not believe me and my bother-in-law figured this also so he grabbed his swim suit and goggles, ran them under the cold water tap and hung them out on the clothes horse for my sister to see when she got home. For good measure, he also set the table and unloaded the dishwasher!

The lack of sleep started to hit me so I decided to go for a run to wake myself up. As I ran around St. James Park and Green Park, I noticed quite a few other runners with backpacks strapped to their backs. At first I thought they might be on some orienteering exercise but then I realized (and I later verified this with my sister) these were people jogging home from work and they were carrying their work clothes in their backpacks. One of them was actually talking on a Bluetooth headset as he was running. Both parks were full of people talking on mobile phones or looking at or listening to PDA devices.

It occurred to me how mobile communication devices have become so significant to so many of us. They are no longer just novelty or entertainment devices; they are essential extensions to our work life that allow us to multi-task in an ever increasing number of ways. As the Apple iTunes store adds more applications every day, an even larger number are being developed by both software companies and the I.T. departments of regular businesses.  A few years ago laptops and cell phones were considered essential equipment for the mobile and remote workforce. Now it has moved to PDA’s like iPhones, Androids, Blackberries and the new iPads. These devices do not just combine the capabilities of a laptop and cell phone together; they have incredible new ways of interacting with data and can store an enormous amount of data locally on the device. This makes them ideal for Business Intelligence.

As I get back to my sister’s house from my refreshing run, I grab my Blackberry to check my email before jumping into the shower. I see a message that RoamBi, the Business Intelligence solution to graphically render Web Intelligence and Crystal reports on the iPhone, is now available for the iPad. I see another message about an SAP Explorer demo on the iPhone and another message to discuss SAP BusinessObjects Mobile BI offering. Yes, the world of both personal and business communication has changed a lot.

My sister walks in the door as my brother-in-law cowers in the corner expecting the worst.  She goes light on him because she’s happy to see me (I think).  It suddenly occurs to me how an iPhone might have saved my brother-in-law from this situation but just as quickly, I wipe the thought from my mind. The swim suit and goggles was so much more creative!