Home / Business Intelligence / Are you having trouble opening your Xcelsius Canvas? Here’s what to do.

Are you having trouble opening your Xcelsius Canvas? Here’s what to do.

This was a typical call/scenario we saw for some Xcelsius developers today:

Hello, I decided to open up a dashboard that I was recently working on and the canvas will not open up today.  The Excel spreadsheet opens fine with all the data but the canvas will not.  I decided to try and open up other dashboards that have worked just fine in the past and again the canvas will not open up.
Any ideas on what the problem may be and how I can get the canvas to open?

It looks like the new release of Flash (v20) causes issues with Xcelsius.

The good news first: Existing SWF generated files were able to still be viewed without any issues.

So what’s the problem?

The problem is one where you are unable to create a new dashboard, or preview an existing dashboard, because you are unable to open up the dashboard canvas within the Xcelsius designer and so you find yourself staring at this type of screen:

Xcelsius canvas stuck and does not open

 

Turns out that Flash Player 20 had been automatically installed on the machines. The actual version of Flash was 20.0.0.267 which was automatically installed on 12/29/15.

Here’s what to do about it:

You can uninstall version 20.0.0.267 of Flash and download a working archived version from the following link: https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html and then install it.

At the end of the install, make sure you uncheck the automated updates box and check the one where you will be prompted for any future Flash updates.

To turn off automatic Flash Player updates:

Open a .swf file and right click anywhere in the canvas or white area surrounding the dashboard.  Click on the “Global Settings” option:

SAP dashboards Global Settings

 

Select the Updates tab and click on the Change Update Settings button:

SAP dashboards Flash Player Settings Manager

 

You may get prompted for a User Account Control message that asks “Do you want to allow the following program to make changes to this computer?”  Click Yes.

There are three options:  allow, notify me, and never check for updates.  Below you can see that we are doing something not recommended but that’s because we want to have control of our environment.  You be the judge and choose for yourself between “Notify me” and “Never check” for updates option.

SAP dashboards Flash Player Settings - never

 

And that’s it! If you choose “Never”, you can always go to the Adobe site to update to the latest version at a future date if the need arises.

About InfoSol

INFOSOL is a leading provider of SAP BusinessObjects, consulting, products, education and technical support throughout North America. With an in-house product development team and partnerships with other leading Business Intelligence solutions providers around the world, INFOSOL offers the best-in-class and most innovative SAP BusinessObjects add-on solutions. These include InfoBurst for Automated Report and Dashboard Bursting and Publishing along with Intelligent Cache Query for optimal Xcelsius performance and scalability. Having more than 15 years experience in providing end-to-end Business Intelligence applications, INFOSOL has learned to see beyond the data and deliver visionary solutions that inspire.

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3 comments

  1. A bit of extra info: The version I’ve downloaded and have been using successfully is 18.0.r0.268. In the zip file you’ll find flashplayer18_0r0_268_winax.exe for Windows Active X version. The flashplayer18.0r0_268_win.exe appears to be the NPAPI one.

  2. For windows 8 and windows 10 users it’s actually a security update (KB3132372) from Microsoft causing this issue.

    https://support.microsoft.com/en-gb/kb/3132372

    Uninstalling this specific security update worked for me.

  3. I’m now working just fine with 20.0.0.306. I’d suggest that people not disable automatic updates for flash player. Generally if it turns out to be a flash player issue, it gets patched pretty quickly. If you still desire to adjust automatic updates, then it’s suggested to run that past your network team. Rule of thumb with computers, it’s better to be patched than not.

    Cheers